top of page

Frequently Asked Questions

Questions? We got you covered. If your question is not addressed below, please contact us!
Booking
  • WHAT IS YOUR SETUP &TEAR DOWN POLICY?
    The Maleila Decor team come to your venue on the day of the event to do the installation, and return at the end to disassemble the display. All rentals are for a period of approximately 15 hours and never exceeding 24 hours, unless otherwise specified. Please allow for 2 hour setup window & 60 mins tear down time. ​We request that you reserve a 8ft [h] x 8ft [w] footprint area for which the unit is to be installed, depending on the size of your chosen wall, and preferably indoors due to risk of inclement weather conditions. If possible, kindly reserve a parking spot closest to the venues entrance to facilitate the transport of the unit & reduce incremental parking fees, which will be charged to you, when supported by receipt. ​Note: Due to the fragility/complexity of some of the walls, we do not allow clients to pick up and/or set up the walls themselves.​ Delivery including setup and takedown is extra. For full decor setup, teardown and/or flips please inquire with us directly.
  • WHAT IS YOUR DELIVERY &TRANSPORTATION POLICY?
    Maleila Decor caters to all GTA including but not limited to; Mississauga, Etobicoke,Vaughan, Kleinburg, City of Toronto, North York, Markham, Oakville, Hamilton, Milton, Niagara Regions, etc. Delivery fee is calculated depending on event location, preferred unit, and # of items being rented. Please contact the Maleila Decor Team directly with your event location postal code & preferred unit for the most accurate quote. ​ Note: Prop rentals are PICKUP ONLY, unless accompanied by a backdrop and/or supplemental rental items totaling over $250. Purchases under $250 may not be eligible for delivery. Please inquire. ​
  • WHAT IS YOUR BOOKING & PAYMENT POLICY?
    To book a backdrop please complete our contact form. We will respond within 24-48 hours with availability info and a few follow-up questions regarding location, set-up time/tear down time, color theme, and inspiration pictures (if applicable). Once we've figured out exactly what kind of wall you'd like, I will send a contract your way to sign. After receiving the signed contract, I request that a 50% non refundable deposit of final rental price be placed by e-interact, cheque, credit card (3.6% fee applies) or cash in person to reserve the unit/date. ​ For custom requests only: 4-6 weeks prior to event date, I will build a demo installation, which you will have a chance to review and provide any feedback on color/arrangement, etc. This will ensure the product is customized to your liking. In person viewing of the walls (custom or standard) can be arranged at any point during ordering process. Please schedule the viewing during booking to align with production schedules. Viewing are not available on Friday or Saturdays due to our busy event set up schedules. ​ Full payment is expected 7 days prior to the event. Payments are accepted via: ​ -INTERACT e-transfers -Cash -Credit Card via Square Payment (3.6% additional fee applies)
  • WHAT IS YOUR CANCELLATION POLICY?
    Cancellations wreak havoc on everyone's schedule. Out of courtesy, if you must cancel your booking please do so with a minimum of 4 weeks notice. In the event of a cancellation the initial 50% deposit is non-refundable. This small fee helps with all pre-purchased material, rental accommodations and/or other invitations declined in order to service your event. We thank you for your understanding and co-operation. ​ In the (rare) case that we must cancel, all fees will be refunded immediately.
  • WHAT IS YOUR DATE CHANGE POLICY?
    Requests to make a date change must be received by email at least 2-4 weeks in advance of the initial event date. Change of date is easily accommodated but subject to availability. Unfortunately, if there is no availability for alternate dates, the initial backdrop deposit of 50% will be forfeited. We request that you only reserve your backdrop once your event date is firm.
  • WHAT IS YOUR TURN-AROUND TIME? HOW FAR IN ADVANCE SHOULD I BOOK?
    To guarantee date availability and enough time for the production of your backdrop, please reserve your event backdrop with a minimum of 6 weeks notice. Last minute reservations may be accommodated for some pre-made items based on availability - but there is no guarantee. Dates are reserved on a first come, first serve basis. Please inquire with us directly as soon as possible to book your event date.
  • WHAT IS YOUR PHOTOGRAPHY POLICY?
    Maleila Decor and its employees reserve the right to display any photos and videos made in conjunction with the decor, rental & styling services provided as samples of their work for advertising and promotional purposes only (social media, publications, instructions and professional competitions), in good faith. ​ If you choose to post our wall on your social media or website, we kindly ask that you please give credit, where credit is due. tag us @maleiladecor
  • WHAT OTHER SERVICES DO YOU PROVIDE?
    CREATIVE DEVELOPMENT & CUSTOMIZATION SERVICES The units advertised online are all available for rent, however we can create installations that are unique to you and your brand. We’d love to hear from you if you are looking for some creative magic. Get in touch with your event vision, theme and ideas and we'll work together to dream up some installation, decor and/or styling options that work for you. Inspiration pictures are very much welcomed. EVENT PROP RENTALS Now offering event and wedding decor and prop rental such as centerpieces, faux florals, charger plates, plinths, signage, red carpet, glass holders, etc. Full list is found on the Props page. ​ DECOR & STYLING PACKAGES Now offering event decor and styling services for all event types. Please get in touch to learn more. HOME DECOR & PAPER FLOWER TEMPLATES I create custom paper flowers for homes, stores, businesses and event decoration. Please email me with your idea and/or inspiration photo - and I will provide a quote.For DIY enthusiasts ready to create their own paper flower backdrop masterpiece, I sell petal templates of all flowers featured on the site. Prices start at $13.99 CAD. Please email me to order. WEDDING & EVENT COORDINATION​ SERVICES Now offering wedding and event coordination services in Toronto, GTA, Hamilton, Niagara and Beyond. Get in touch for details. BALLOON ARCHES!!!!! 2022 onwards
  • I NEED AN URGENT QUOTE! WHATS THE FASTEST WAY TO REACH YOU?
    We are here for you, and can't wait to be a part of your upcoming event. If you need to get in touch with us quickly, please send us a note via our contact form. We will respond with 24-48 hours. Also, pricing guides are downloadable in our contact section for easy access!
  • WHAT ARE YOU DOING ABOUT COVID19? DO YOU OFFER CONTACTLESS SETUPS?
    For the health and safety of our clients and employees, we are only offering contactless set-ups. There are minimal face-to-face interactions with clients as all set-up requirements and details are scheduled in advance. Our staff will be equipped with proper PPE (like masks and gloves) and all surfaces will be disinfected post set-up. Your safety is our number one priority. NOTE: We understand that we are currently facing uncertain timed due to COVID-19. If you require a date change due to a COVID19 related postponement, please contact us ASAP. We will work will all our customers to ensure we can cater to their new dates.
services
bottom of page